About Jessica D. Cortez, Ph.D.
- Enterprise Consultant with 20 years’ experience consulting with business and government leaders on solutions to improve the effectiveness of their organization through diagnosis on people, systems, and structure
- Champions organizational health through strategic leadership -adds business value by driving alignment on mission, vision, strategy, and goals
KEY ACCOMPLISHMENTS
- Educated 250 learners to generate department reports, analyze data, develop and implement action plans to drive improvement resulting in a 60% increase in usage of online patient satisfaction tool.
- Gained proficiency in large-scale integrated health care system with substantive programs focus on Hospital Value-Based Purchasing, Hospital Consumer Assessment of Healthcare Providers and Systems, Relationship-Based Care Culture Transformation Model/Framework and Centers for Medicare & Medicaid Services (CMS) standards for Accountable Care Organizations
EDUCATION
- SAOL Certified Coach and Consultant
- D. in Industrial Organizational Psychology, Magna Cum Laude
- MS in Industrial Organizational Psychology, Summa Cum Laude Specialization in Leadership Development
- BA in Psychology